A consumer review panel is hereby established for the purpose of hearing appeals from
persons who have filed with the principal office a service request which is subsequently
closed without action. A person may file an appeal to be heard before the panel to
have their service request reviewed for probable cause as to a violation of this code
or applicable state law. Such appeals must be submitted on a form approved by the
board and be accompanied with the applicable fee as established by a current fee schedule
as approved by the board of county commissioners by resolution.
The consumer review panel shall be comprised of three (3) members appointed by the
construction regulation board. Members of the consumer review panel may be comprised
of current or past members of the board of construction and regulation, or past members
of the construction licensing board or adjustment and appeals board as determined
by rule. The board is hereby granted the authority to adopt and implement rules as
to the appointment of members, specific make-up and function of the panel. The panel
will meet as necessary but no more than once per month. The principal office is responsible
to provide administrative support and applicable record keeping for meetings of the
panel. panel members serve as volunteers and shall not be compensated.
The consumer review panel is authorized to hear appeals of a closed service request.
Upon full consideration of an appeal the panel should determine if the matter has
sufficient probable cause to warrant further investigation by staff . If the panel
determines the issue to have sufficient probable cause it shall direct the principal
office to re-open the service request for reinvestigation. If the panel determines
an issue lacks probable cause it should make a recommendation to the party bringing
the appeal; as to any legal remedies which may be available including but not limited
to: criminal proceedings, civil proceedings, referral to other state and local regulatory
agencies, arbitration and mediation.
Decisions of the consumer review panel as to probable cause are final. Disputes as
to the closure of a service request shall only be heard by the panel. A dispute/service
request brought before the board of county commissioners shall be directed to the
consumer review panel. Issues involving actual building codes and their specific appeal
are subject to the county construction code and rules adopted thereto. Complaints
involving building codes shall be submitted within four (4) years from the date of
completion of the subject work, as defined by this code. The department or consumer
review panel shall not investigate complaints submitted beyond that time.
